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ACCOUNT MANAGER

Salary: £20K-£25K
Location: Head Office - Bournemouth, UK

 

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ABOUT DIGITAL TRIP

Digital Trip are an award winning, innovative and modern company who build and maintain travel websites across multiple devices. We offer a highly sophisticated but user friendly platform that allows even the most tech phobia people to learn and be able to use our system. As an industry leader, we are constantly coming up with new ideas and technology ensuring our team are the first port of call and ensuring that we continue to surpass our client’s expectations. Pair that with our team who are all passionate about the company and what we offer, and there is a real winning family feel here.

 

ROLE & RESPONSIBILITIES

We are a fun and laid back office offering a stimulating role that is extremely rewarding for the right candidate. You will be a key part of the Account Management team, with your own portfolio of clients to look after, and help project manage their website from the signing of the contract, all the way through to when it is live and making bookings. Your day to day responsibilities will include (but is not limited to):

 

  • Build strong relationships with local and international customers
  • Review existing client websites and booking volumes, to help increase their company profits and spend within Digital Trip.
  • Customer training and technology demonstrations
  • Website and Supplier Testing
  • Support to other staff members where required
  • Retention of existing clients
  • Upsell on existing clients

 

PREFERRED SKILLS

Our ideal candidate would be a motivated self-starter who is committed to putting in the time with our initial training program, and then be able to speak with our customers confidently about our products and be capable to problem solve with ease. You will also be able to demonstrate the following skills:

 

  • Excellent organisational Skills
  • Proactive approach to customer retention and upselling
  • High attention to detail
  • First rate communication skills both written and verbal with customers and colleagues
  • Ability to multi task and re-prioritise where needed
  • Have a confident and friendly manner, and be a great team player
  • Be patient when dealing with customers and colleagues in difficult situations
  • Work well under pressure

 

BENEFITS PACKAGE

Our moto is if our staff are happy, then so are our customers, so working for Digital Trip comes with many benefits you can choose from, of which we have listed a few below, but these are always being updated:

 

  • Competitive basic salary
  • Annual salary review
  • Up to 25 days a year holiday entitlement (plus bank holidays)
  • Flexi-time (subject to completion of training)
  • Access to Perkbox e.g. high street discounts, cycle to work scheme etc. (after 6 months)
  • Buy & Sell Holiday Scheme (after 12 months)
  • Get your birthday as a paid day off (after 12 months)
  • Childcare Vouchers (after 12 months)
  • Private Medical Insurance or £500 towards Gym Membership (after 24 months)
  • £300 towards a training program or course of your choice (after 24 months)
  • Free access to online training platform Lynda - covering multiple subjects including hobbies.
  • Regular Team Incentives
  • Excellent Training Program to help increase your knowledge and skillset

 

HOW TO APPLY

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© Copyright 2017 Digital Trip. Registered Address: First Floor Waverley House, 115-119, Holdenhurst Road, Bournemouth, Dorset, BH8 8DY